Aflac's Salem, Oregon office uses Microsoft CRM and has been able to increase accountability for agent success. CRM has been powerful tracking of sales activities resulting in more effective prospecting efforts and improved customer service.
AAA Mortgage has been a leader in the residential financing business since the early 1990s. With three offices, the company primarily provides residential loans and home equity lines of credit. Tight integration, allowing up-to-the-minute information to flow seamlessly to everyone who needs it. Dramatic cost savings through faster loan decision making and processing. Improved levels of customer service. Instant information about customers and loan status
HyPerformix used Microsoft CRM to strengthen customer service efforts through easier access to critical customer data. They enhanced decision making support through better reporting. Realized additional time savings and increased employee productivity as well as greater repeat business from existing customers.
Watch how Microsoft CRM enables H&R Block to deepen its relationship with millions of clients across the U.S.
Hutchinson and Bloodgood LLP, a respected name in California public accounting and consulting, has always put a high priority on customer service. For its employees to be most productive and efficient, however, the company needed a consolidated repository for customer account information so that staff membersspread across five officescould have access to the same data. Hutchinson and Bloodgood found such a solution in Microsoft Business Solutions CRM. During the pilot program, participants experienced an estimated 25 percent increase in business productivity. Now, the company looks forward to deploying Microsoft CRM across the organization, and continuing to streamline business processes, increase sales opportunities, and boost customer service levels.
A leader in Germany's competitive construction industry, Mall specializes in handling environmental construction issues. With more than 17,000 accounts and 21,000 contacts, Mall was struggling to manage its sales and marketing activities with a decentralized system that included disparate databases and costly paper-based processes. Mall set up Microsoft Business Solutions CRM to streamline sales processes and promote information flow throughout the organization. Mall achieved these goals with Microsoft CRM, which integrates with the Microsoft Office Outlook 2003 messaging and collaboration client and Mall's enterprise resource planning (ERP) system. Now, employees have central access to information and sales processes and can deliver superior customer service efficiently while improving their sales success.
When Ambrose Employer Group, LLC, a New York City-based provider of outsourced human resource, payroll, and employee benefits administration services, sought to give its human resource specialists the tools they needed to provide superior client service, the company turned to Microsoft Business Solutions CRM. Ambrose deployed Microsoft CRM and Scribe Insight, and integrated both with the company's existing Lawson HR system. As a result, Ambrose is saving time and benefiting from additional access to powerful client information, enhanced reporting, and improved customer service.
WorkRite Ergonomics, Inc., field representatives maintained individual ACT customer contact databases, prohibiting the company from developing comprehensive, real-time analyses of sales opportunities, and making access to current customer information it needed to support its new inside sales department impossible. So, the company adopted the Microsoft Business Solutions CRM Sales Professional solution and integrated it with a telephony solution from Microsoft Gold Certified Partner AltiGen Communications. As a result, WorkRite now has sales forecasts so accurate, it has reduced inventory levels by 20 percent. Its inside sales agents are 20 percent more effective in closing sales appointments for field reps. Marketing program lead times have been cut by up to 75 percent. And field repssupported with enhanced sales and marketing programsare more satisfied and successful.
IQ NetSolutions provides software solutions that enable enterprises to maximize their investments in legacy phone systems by providing a seamless path to next-generation converged IP networks with a platform for advanced computer telephony integration (CTI) applications.
Maximum Impact, Inc., is a successful provider of leadership training that emphasizes such attributes as integrity, honesty, and character.
McBride Electric is one the largest privately held, multi-service, multi-state electrical contractors in the U.S., offering a variety of services in the electrical, data cabling, lighting and emergency power areas.
UCS Forest is a north American distributor of specialty forest products such as hardwood lumber, specialty sheet goods, plywoods, and imported lumber. These products are used to make cabinets, flooring, furniture stairs, doors, and moldings. Approximately 120 employees.
Elite Flooring and Design is a leading seller of high-quality flooring to institutional customers. Their customer base includes home builders, apartments, schools, stores, retirement communities, office buildings, hospitals, and general contractors. Nearly 50 employees in offices in 3 states.
The SuperSonics Bought a CRM solution that could help the club provide fans with a positive entertainment experience, increase fan loyalty, continue to build a powerful brand, and provide uniformly high levels of customer service.
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