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Microsoft Dynamics CRM Home >Case Study References
Case study references can be very valuable in helping prospective buyers of Microsoft Dynamics CRM to make their decision by seeing similar company’s success with the platform. DynamicsExchange encourages users of CRM and developers of versions and options to submit their own case study references to assist the community.



CRM Customer Case Study Video's
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Distributor Automates and Streamlines Operations, Achieves Full ROI in Six Months Microsoft DynamicsCrm CaseStudy
Winncom Technologies Industry:  Durable Goods Merchant Wholesalers Posted Date:  16/06/2009

Winncom Technologies has 200 employees and distributes networking solutions worldwide. From 2000 to 2006, the company’s revenue grew from U.S.$30 million to U.S.$64 million. With growth, however, Winncom’s Sage MAS 90 system struggled to scale. Because order processing was largely manual, Winncom sometimes could not offer same-day shipping and lacked real-time insight into sales. To accommodate growth, Winncom deployed Microsoft Dynamics® GP. Taking advantage of the extensibility of the system, Winncom also deployed Microsoft Dynamics CRM and select third-party add-ons to create a fully automated, end-to-end distribution system. By reducing expenses, increasing productivity, and driving new sales, Winncom estimates it achieved a full ROI in six months. Winncom has also reduced order errors from 15–20 percent to only 0.0001 percent and dramatically decreased order-processing time.
Microsoft Dynamics GP Solution Replaces MAS 90 in Cutting Edge Manufacturer Microsoft DynamicsCrm CaseStudy
Neundorfer, Inc. Industry:  Automotive and Industrial Manufacturing Industry Posted Date:  15/06/2009

Neundorfer, Inc. applies experience and knowledge to help customers enhance and optimize the performance of particulate collection equipment. A lack of integration between financial, manufacturing, and sales software in their existing MAS 90 solution proved inefficient and costly for the company. Microsoft Dynamics® GP provides an integrated solution that meets all of the company’s requirements by combining enterprise resource planning, project accounting, manufacturing, and customer relationship management functionality. Microsoft® Certified Partner Socius provided a business process review that set the course for efficiency. Now, business intelligence data is readily available and quick to retrieve. Integration across departments builds efficiency and improves quality. Best practices eliminate waste and save on labor costs and overhead.
State Government Adapts CRM Platform to Roll Out Efficient Law-Enforcement Tool Microsoft DynamicsCrm CaseStudy
North Carolina Department of Crime Control and Public Safety Industry:  Government Agencies Posted Date:  12/06/2009

The North Carolina Department of Crime Control and Public Safety is responsible in part for investigating alcohol and lottery permit applicants. The department's processes and tools were paper-based and time-intensive, taking a week to complete a batch of inspections. After implementing Microsoft Dynamics® CRM, agent productivity for this task increased by 80 percent.
City Enhances Service Delivery with Automated Request Management Microsoft DynamicsCrm CaseStudy
City of Bellevue Industry:  Government Agencies Posted Date:  10/06/2009

To provide exceptional citizen service, the City of Bellevue, Washington, is committed to innovation and responsive government. In 2005, Bellevue launched its “Service First” initiative to streamline access to public services and information. To support the initiative, the city sought a software solution that could automate, coordinate, and track service requests among its many lines of business. Bellevue wanted its solution to manage every service request, from the simplest to the most complex, enhance citizen self-service, integrate case management across city departments, and centralize reporting. In 2008, Bellevue deployed Microsoft Dynamics® CRM software. With this solution, the city can collect, monitor, and integrate service requests across departments, create a broad view of service demand, and enhance the service experience for its customers.
CRM Package Boosts Tendering Capabilities for Pharmaceuticals Distributor Microsoft DynamicsCrm CaseStudy
Pfizer Australia Industry:  Pharmacy Industry Posted Date:  07/06/2009

Pfizer Australia is a major supplier of medicines and medical products to Australia’s hospitals and healthcare groups. When the company’s biggest customers put major contracts up to tender, Pfizer’s nine key account managers need to compile large amounts of data in order to respond competitively. To do this most effectively, account managers want quick and detailed access to Pfizer Australia’s commercial history with each customer. In 2008, Pfizer Australia teamed with Microsoft® Gold Partner Avanade to implement a customer relationship application based on Microsoft Dynamics® CRM 4.0. By gaining rapid access to customer data and the ability to pass pricing information automatically between departments, the tendering lead time has been reduced, the tender success rate has increased and Pfizer Australia has been able to substantially reduce its cost of selling.
Manufacturer Reduces Costs, Responds to Changing Business with Custom Solution Microsoft DynamicsCrm CaseStudy
Ensto Industry:  High Tech and Electronics Manufacturing Posted Date:  02/06/2009

Ensto wanted to share information among its three business units through one, centralized system. The company implemented Microsoft Dynamics® CRM using it as a rapid development, “xRM,” platform to help develop custom solutions that support operations. Ensto can now quickly respond to changing needs, implement custom applications in only six months, and make minor modifications in-house. Ensto has also improved user satisfaction, increased productivity, and reduced costs by U.S.$138,000.
Malaysian Property Developer Gains Visibility with Business Management Solution Microsoft DynamicsCrm CaseStudy
Bandar Raya Developments Berhad BRDB Industry:  Real Estate Industry Posted Date:  02/06/2009

The BRDB Group is principally involved in the development and management of prime residential and commercial properties in Malaysia. BRDB initiated the ISO 9001 Quality Management System campaign in early 2008 to improve and formalize processes throughout the organization. The company wanted to improve its customer relationship management (CRM) processes to extend the company’s customer touchpoints and enhance customer service capability throughout the customer lifecycle. BRDB worked with Microsoft® Certified Partner V-Work and selected Microsoft Dynamics® CRM, together with Windows® SharePoint Services, as the platform for its CRM deployment. The solution has extended the company’s market reach, ensures quick roll out of new applications for sales staff, supports internal quality assurance processes, and improves organizational visibility for management staff.
Government Agency Cuts Development Time by 75 Percent with xRM Platform Microsoft DynamicsCrm CaseStudy
Pennsylvania Office of Attorney General Industry:  State And Regional Government Agencies Posted Date:  01/06/2009

The Pennsylvania Office of Attorney General needed to provide software solutions to support a variety of business needs, but development was time consuming and expensive. After experiencing success using Microsoft Dynamics® CRM to develop a mail-tracking application, the agency decided to adopt Microsoft Dynamics CRM as a rapid development, or “xRM,” platform—reducing development timelines by approximately 75 percent. IT staff members can respond to business needs far more quickly, developing a range of solutions for everything from case-expense tracking to home-improvement contractor registration. The cost-effective applications have been readily accepted by users because of their familiar interface and intuitive functionality. Most important, the agency now has the agility to better serve its users and, by extension, its constituents.
Familiar Tools Help Sales Team Drive Adoption, Centralize Critical Sales Information Microsoft DynamicsCrm CaseStudy
Alberici Industry:  Heavy and Civil Engineering Construction Posted Date:  29/05/2009

Alberici is a general contractor based in St. Louis, Missouri, that generates U.S.$1.13 billion in revenue a year. Across 11 company divisions, sales staff managed customer and sales information on an individual level by using a combination of spreadsheets and e-mail, and then entering the data into a CRM system. To centralize this information and gain business insight, Alberici teamed with Microsoft® Gold Certified Partner Quilogy and implemented Microsoft Dynamics® CRM. By enabling sales staff to record customer and associated sales information through the familiar Microsoft Office Outlook® interface, Alberici has driven adoption and more effectively captured and centralized key sales information. With the solution in place, the company has saved around 5,000 hours per year while gaining the insight into sales that it needs to operate competitively across the markets that it serves.
Partner Doubles Year-Over-Year Revenue Through Focus on CRM Solutions Microsoft DynamicsCrm CaseStudy
Inetium Industry:  Training Industry Posted Date:  25/05/2009

Inetium, a Microsoft® Gold Certified Partner, provides consulting services for a variety of customers, and does so with a particular focus on customer relationship management (CRM) solutions based on Microsoft Dynamics® CRM. The company has found that pursuing CRM-related projects increases business throughout its consulting practice; in fact, it has experienced year-over-year revenue growth of at least 100 percent for the past two years. Through CRM projects, Inetium helps customers differentiate themselves and present a unified image to their own customers. For instance, Inetium helped IGH Solutions, a large specialty printer, migrate from SalesForce.com to Microsoft Dynamics CRM. As a result, IGH Solutions has reduced costs, increased visibility into customer-related information, and improved its internal communication and collaboration.

Customer Relationship Management

helps businesses build profitable customer relationships by shortening sales cycles and improving customer loyalty through automating day-to-day tasks for sales, customer service, field service, call center, and marketing professionals. Microsoft Business Solutions (MBS) CRM offers integrated Sales, Customer Service, and Marketing that let employees easily share information across the organization and enable businesses to implement consistent and automated processes that fit their unique business needs. Microsoft CRM includes clients for the web with Internet Explorer for access anywhere and any time, your regular desktop integrated with Microsoft Outlook, and the Pocket PC mobile PDA device.

We strive to make MTCCRM.com absolutely everything about MBS CRM backed by best practice professional services and pricing value! We labor to bring all the news, reviews, how-to's, and technical briefings fit to print to a single concise place. We offer every product available for MBS CRM and provide services and support options for every need!







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