|
Winncom Technologies
|
Industry: Durable Goods Merchant Wholesalers
|
Posted Date: 16/06/2009
|
|
Winncom Technologies has 200 employees and distributes networking solutions worldwide. From 2000 to 2006, the company’s revenue grew from U.S.$30 million to U.S.$64 million. With growth, however, Winncom’s Sage MAS 90 system struggled to scale. Because order processing was largely manual, Winncom sometimes could not offer same-day shipping and lacked real-time insight into sales. To accommodate growth, Winncom deployed Microsoft Dynamics® GP. Taking advantage of the extensibility of the system, Winncom also deployed Microsoft Dynamics CRM and select third-party add-ons to create a fully automated, end-to-end distribution system. By reducing expenses, increasing productivity, and driving new sales, Winncom estimates it achieved a full ROI in six months. Winncom has also reduced order errors from 15–20 percent to only 0.0001 percent and dramatically decreased order-processing time.
|
|
|
Neundorfer, Inc.
|
Industry: Automotive and Industrial Manufacturing Industry
|
Posted Date: 15/06/2009
|
|
Neundorfer, Inc. applies experience and knowledge to help customers enhance and optimize the performance of particulate collection equipment. A lack of integration between financial, manufacturing, and sales software in their existing MAS 90 solution proved inefficient and costly for the company. Microsoft Dynamics® GP provides an integrated solution that meets all of the company’s requirements by combining enterprise resource planning, project accounting, manufacturing, and customer relationship management functionality. Microsoft® Certified Partner Socius provided a business process review that set the course for efficiency. Now, business intelligence data is readily available and quick to retrieve. Integration across departments builds efficiency and improves quality. Best practices eliminate waste and save on labor costs and overhead.
|
|
|
North Carolina Department of Crime Control and Public Safety
|
Industry: Government Agencies
|
Posted Date: 12/06/2009
|
|
The North Carolina Department of Crime Control and Public Safety is responsible in part for investigating alcohol and lottery permit applicants. The department's processes and tools were paper-based and time-intensive, taking a week to complete a batch of inspections. After implementing Microsoft Dynamics® CRM, agent productivity for this task increased by 80 percent.
|
|
|
City of Bellevue
|
Industry: Government Agencies
|
Posted Date: 10/06/2009
|
|
To provide exceptional citizen service, the City of Bellevue, Washington, is committed to innovation and responsive government. In 2005, Bellevue launched its “Service First” initiative to streamline access to public services and information. To support the initiative, the city sought a software solution that could automate, coordinate, and track service requests among its many lines of business. Bellevue wanted its solution to manage every service request, from the simplest to the most complex, enhance citizen self-service, integrate case management across city departments, and centralize reporting. In 2008, Bellevue deployed Microsoft Dynamics® CRM software. With this solution, the city can collect, monitor, and integrate service requests across departments, create a broad view of service demand, and enhance the service experience for its customers.
|
|
|
Pfizer Australia
|
Industry: Pharmacy Industry
|
Posted Date: 07/06/2009
|
|
Pfizer Australia is a major supplier of medicines and medical products to Australia’s hospitals and healthcare groups. When the company’s biggest customers put major contracts up to tender, Pfizer’s nine key account managers need to compile large amounts of data in order to respond competitively. To do this most effectively, account managers want quick and detailed access to Pfizer Australia’s commercial history with each customer. In 2008, Pfizer Australia teamed with Microsoft® Gold Partner Avanade to implement a customer relationship application based on Microsoft Dynamics® CRM 4.0. By gaining rapid access to customer data and the ability to pass pricing information automatically between departments, the tendering lead time has been reduced, the tender success rate has increased and Pfizer Australia has been able to substantially reduce its cost of selling.
|
|
|
Ensto
|
Industry: High Tech and Electronics Manufacturing
|
Posted Date: 02/06/2009
|
|
Ensto wanted to share information among its three business units through one, centralized system. The company implemented Microsoft Dynamics® CRM using it as a rapid development, “xRM,” platform to help develop custom solutions that support operations. Ensto can now quickly respond to changing needs, implement custom applications in only six months, and make minor modifications in-house. Ensto has also improved user satisfaction, increased productivity, and reduced costs by U.S.$138,000.
|
|
|
Bandar Raya Developments Berhad BRDB
|
Industry: Real Estate Industry
|
Posted Date: 02/06/2009
|
|
The BRDB Group is principally involved in the development and management of prime residential and commercial properties in Malaysia. BRDB initiated the ISO 9001 Quality Management System campaign in early 2008 to improve and formalize processes throughout the organization. The company wanted to improve its customer relationship management (CRM) processes to extend the company’s customer touchpoints and enhance customer service capability throughout the customer lifecycle. BRDB worked with Microsoft® Certified Partner V-Work and selected Microsoft Dynamics® CRM, together with Windows® SharePoint Services, as the platform for its CRM deployment. The solution has extended the company’s market reach, ensures quick roll out of new applications for sales staff, supports internal quality assurance processes, and improves organizational visibility for management staff.
|
|
|
Pennsylvania Office of Attorney General
|
Industry: State And Regional Government Agencies
|
Posted Date: 01/06/2009
|
|
The Pennsylvania Office of Attorney General needed to provide software solutions to support a variety of business needs, but development was time consuming and expensive. After experiencing success using Microsoft Dynamics® CRM to develop a mail-tracking application, the agency decided to adopt Microsoft Dynamics CRM as a rapid development, or “xRM,” platform—reducing development timelines by approximately 75 percent. IT staff members can respond to business needs far more quickly, developing a range of solutions for everything from case-expense tracking to home-improvement contractor registration. The cost-effective applications have been readily accepted by users because of their familiar interface and intuitive functionality. Most important, the agency now has the agility to better serve its users and, by extension, its constituents.
|
|
|
Alberici
|
Industry: Heavy and Civil Engineering Construction
|
Posted Date: 29/05/2009
|
|
Alberici is a general contractor based in St. Louis, Missouri, that generates U.S.$1.13 billion in revenue a year. Across 11 company divisions, sales staff managed customer and sales information on an individual level by using a combination of spreadsheets and e-mail, and then entering the data into a CRM system. To centralize this information and gain business insight, Alberici teamed with Microsoft® Gold Certified Partner Quilogy and implemented Microsoft Dynamics® CRM. By enabling sales staff to record customer and associated sales information through the familiar Microsoft Office Outlook® interface, Alberici has driven adoption and more effectively captured and centralized key sales information. With the solution in place, the company has saved around 5,000 hours per year while gaining the insight into sales that it needs to operate competitively across the markets that it serves.
|
|
|
Inetium
|
Industry: Training Industry
|
Posted Date: 25/05/2009
|
|
Inetium, a Microsoft® Gold Certified Partner, provides consulting services for a variety of customers, and does so with a particular focus on customer relationship management (CRM) solutions based on Microsoft Dynamics® CRM. The company has found that pursuing CRM-related projects increases business throughout its consulting practice; in fact, it has experienced year-over-year revenue growth of at least 100 percent for the past two years. Through CRM projects, Inetium helps customers differentiate themselves and present a unified image to their own customers. For instance, Inetium helped IGH Solutions, a large specialty printer, migrate from SalesForce.com to Microsoft Dynamics CRM. As a result, IGH Solutions has reduced costs, increased visibility into customer-related information, and improved its internal communication and collaboration.
|
|
|