Microsoft Dynamics CRM-2011 Overview

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Microsoft Dynamics CRM 2011 is a software package developed by Microsoft. Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management (CRM) and it provide a powerful business application platform that delivers to customers, Microsoft Partners, and Independent Software Vendors (ISVs) an opportunity to extend and provide value added solutions. Generally, CRM products are mainly focused on Sales, Marketing, and Service (help desk) sectors where as Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (but .NET based) framework to customize it to meet many different demands. CRM is mainly IIS based web application and it also supports extensive web services interfaces CRM is a server-client application, which, like Microsoft SharePoint. Clients can access the Microsoft Dynamics CRM with the help of Microsoft Internet Explorer 6 or later browsers and other browsers can be used to access Dynamics, results can be mixed and are not supported by Microsoft. Microsoft Dynamics CRM continues the evolution of platform features, with the addition of the XRM initiative. Platform backward compatibility helps ensure that investments made with previous versions migrate forward to the Microsoft Dynamics CRM upgrade.

Table of contents

Microsoft Dynamics CRM 2011 Models
Microsoft Dynamics CRM 2011 Experiences
Microsoft Dynamics CRM 2011 Solutions
New Features for End Users
New Features for Administrators
New Features for Developers
CRM for People
CRM for Business
CRM for Environment
Demo Videos on CRM 2011
New features of Microsoft Dynamics CRM 2011
Fast facts about Microsoft Dynamics CRM 5.0

Microsoft Dynamics CRM 2011 Models

Microsoft Dynamics CRM 2011 supports different types of models to provide the best functionalities for CRM users. These models are designed to provide protection for data integrity and privacy and supports efficient data access and collaboration. Microsoft Dynamics CRM 2011 mainly contains three types of models as follows:

The Extensibility Model of Microsoft Dynamics CRM
The Security Model of Microsoft Dynamics CRM
The Metadata and Data Models in Microsoft Dynamics CRM

The Extensibility Model of Microsoft Dynamics CRM

Extensibility Model is the heart of the Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online. Microsoft Dynamics CRM platform supports several types of deployments such as Microsoft Dynamics CRM Online, Microsoft Dynamics CRM on-premises and hosted deployment of Microsoft Dynamics CRM. The Extensibility Model of Microsoft Dynamics CRM is as follows:

Microsoft Dynamics CRM server is used to develop the CRM applications. Web services are used to communicate with the underlying platform layer. CRM users can create custom entities, additional system entity attributes and to make upgrades and enable transportation of solution easier with the help of metadata driven architecture of CRM. The xRM platform in CRM contains the building blocks for an application and executes only generic constraints such as security. Accessing the data from database with security can be controlled by xRM platform. The xRM platform also raises events for custom business logic implementations (plug-ins) and workflow processes. Platform layer provides for both incoming and outgoing e-mail processing through Microsoft Exchange Server.

The Security Model of Microsoft Dynamics CRM

Security model of Microsoft Dynamics CRM 2011 protects the data integrity and privacy and supports efficient data access and collaboration. Main goals of this model in the CRM are as follows:

This model categorizes the CRM users and allows them to access the data based on those roles.
Security model provides users with access only to the appropriate levels of information that is required to perform their tasks.
Security model supports data sharing. Thus, team and users can be granted access to records that they do not own for a specified collaborative effort.

This model offers Different type’s securities such as role-based, record based and field level securities for Microsoft Dynamics CRM 2011.
Role-based security in CRM concentrates on grouping a set of privileges together that describe the responsibilities for a user. CRM includes a set of predefined security roles, each of which is a set of user rights aggregated to make user security management easier. Each application deployment can also define its own roles to meet the needs of different users.
Record-based security CRM concentrates on access rights to specific records.
Field-level security in CRM checks access to specific high business impact fields in an entity only to specified users or teams.The combination of role-based security, record-level security and field-level security is used to define the overall security rights that users have within your custom Microsoft Dynamics CRM application.

The Metadata and Data Models in Microsoft Dynamics CRM

Metadata driven architecture in Microsoft Dynamics CRM 2011 provides the flexibility to create custom entities and additional system entity attributes and to make upgrades and enable transportation of customizations easier. Metadata driven architecture allows CRM users to change in the data structure without affecting the code in the Microsoft Dynamics CRM platform or client applications. Microsoft Dynamics CRM metadata stores the information necessary for Microsoft Dynamics CRM server to operate the CRM applications. CRM metadata contains the information about entities, attributes, relationships, and option sets. Microsoft Dynamics CRM Web services contain the messages. These messages are used to read or write the definitions for all the entities each organization. CRM web services also used to build a client-side metadata cache, which is useful for applications that access the metadata frequently. Main important role of CRM metadata models is to provide the framework to deliver a fully metadata driven user interface. The entity metadata is used to control the grid, form layout and navigation options in CRM applications. Entity attributes and relationships are used to create the appropriate user interface for that entity. Furthermore, CR Meta model support for multiple languages in the user interface such that a user may see labels and other text in a different language from another user. These languages and the associated labels are also stored within the metadata.

Microsoft Dynamics CRM 2011 Experiences

Microsoft Dynamics CRM 2011 will deliver on this vision through the “The Power of Productivity” through familiar, intelligent and connected experiences for customers and partners. CRM 2011 is new version of Microsoft Dynamics CRM and it has a familiar interface and connected experiences users of the Microsoft Office suite are used to. CRM 2011 will also integrate with Microsoft Dynamics Marketplace, an online catalog of industry-specific applications and extensions, which will allow users to search for applications designed to extend and enhance their CRM solution. Microsoft Dynamics CRM 2011 will extend the present capabilities through the following experiences:

Familiar Experiences
Intelligent Experiences
Connected Experiences

Familiar Experiences

Microsoft Office Fluent UI experience
CRM 2011 offers a user experience that is reliable with established Microsoft Office applications such as Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft SharePoint Server. This is new user experience design pattern is planned to simplify the completion of routine work actions and simplify navigation like record creation, deletion, update, work assignment process automation.
Improved Microsoft Dynamics CRM 2011 for Outlook
CRM 2011 offers improved Outlook experience for Microsoft Dynamics CRM users. CRM 2011 includes native Microsoft Outlook views, commands, and formatting of key CRM information. CRM users can able to access multiple CRM applications from a single user experience, providing unified access to multiple lines of business applications with the help of Microsoft Office Outlook.
RoleTailored Forms and Views
This new feature of Microsoft Dynamics CRM 2011 allows businesses to define multiple forms per entity, secure forms to native Microsoft Dynamics CRM security roles, and design forms for mobile devices. All these features can be performed in CRM 2011 with the help of drop configuration experience. This feature also Optimize the user experience for distinct user roles within an organization.
Enhanced personalization
CRM 2011 provides new feature for its users to personalize the Microsoft Dynamics CRM user interface by providing each user with the ability to pin favorite records and views to their workspace, personalize data views and set navigation preferences that are most appropriate to their job role and task.
Field Level Security
Microsoft Dynamics CRM 2011provides for its business managers and executives to establish security access rules and profiles for CRM entity data attributes. Authorized users can only view, modify and access secure information within Microsoft Dynamics CRM.
CRM 2011 Enhancements for Microsoft Office Excel
CRM 2011 combines the real-time export to Excel capabilities. It also offers to CRM users to add, edit and import information from Excel spreadsheets into Microsoft Dynamics CRM.
Streamlined user interface
Streamline User interface of CRM 2011 reduces the number of pop-up windows, keystrokes, mouse-clicks and the number of open forms required to manage work within Microsoft Dynamics CRM.
Custom Activity Types
CRM 2011 provides a feature for organizations to define custom activity types to manage and track specific work units within Microsoft Dynamics CRM relevant to a particular business function or group. CRM 2011 Activity Types includes a Chat activity type for real-time instant message interactions, a Credit Check activity type within Financial Services organizations, and a Status Update activity type for integrating into Social Networking and micro-blogging sites.
Re-occurring appointments
Microsoft Dynamics CRM 2011 enables businesses to establish reoccurring events and meetings within Microsoft Dynamics CRM to track ongoing sales, service or marketing engagement.
Dynamic Marketing Lists
CRM 2011 prepares organizations with the ability to target, segment and query groups of customers within Microsoft Dynamics CRM based on data attributes and system events

Intelligent Experiences

Real-time Analytics Dashboards
Microsoft Dynamics CRM 2011 provides real-time consumption of business intelligence presentation within Microsoft Dynamics CRM. Dashboards can be personalized, shared and extended through an improved point and click designer provided for business professionals.
Guided Business Processes
CRM 2011 delivers new Dialog interfaces for managing business processes within Microsoft Dynamics CRM. Dialogs interface can be utilized to standardize process steps, streamline data input and page flow across entities and invoke custom business logic to connect Microsoft Dynamics CRM across external applications. Process Dialogs can be called and consumed from external applications or solutions within your environment. Thus, Process Dialogs are called as URL-addressable.
Inline Data Visualizations
CRM 2011 prepares business professionals with continuous access to business intelligence from system views for at-a-glance understanding on key business performance indicators. Data visualizations in CRM 2011 provide real-time filtering to get to the source of key business drivers and analytic drill-downs. Data visualizations can be added to any data list view and form within Microsoft Dynamics CRM through a new point-and-click interface designed for everyday system users.
Flexible Goal Management
Microsoft Dynamics CRM provides the capability to analyze and measure achievement of organizational goals. Goals can be defined for any period of time and can focus on count-based targets or revenue for team, individual, business unit or an organization.
Conditional Data Formatting
Conditional Data Formatting is the key feature of CRM 2011. Microsoft Dynamics CRM for Outlook is the ability to define conditional formatting rules for data presentation within Microsoft Office Outlook. Users can define custom conditions for data formatting through the native Microsoft Outlook experience like changing the font and font size of high-value sales opportunities, highlighting escalated Cases with red text. Business users now have the ability to specify record formatting conditions in order to provide visual differentiation within a list of information.
Enhanced Queue Management
CRM 2011 provides the ability to assign any business entity to a CRM queue. Enhanced queue management across the full range of Service and Marketing entities, Sales and activities. Furthermore, Enhanced Queue Management now provides work-in-progress management by allowing businesses users to manage workloads more effectively from within the queue.
Business Data AuditingMicrosoft Dynamics CRM 2011 allows businesses to define entity-level data auditing or system-wide rules to track changes of key data elements within a CRM system entity. Organizations can create auditing rules and notifications to ensure that all team members are informed and aware of key data changes made to business information.

Connected Experiences

Business Connections
CRM 2011 enlarges upon the existing business relationships capabilities to distribute enhanced business, social and influence connections across the Microsoft Dynamics CRM system. Organizations can define connection roles and create connections across a more comprehensive set of CRM entities and activities with the help of this new feature.
Contextual Microsoft SharePoint documents
CRM 2011 offers the ability to link contextual SharePoint document libraries with Microsoft Dynamics CRM entities. This feature is enabling business users to manage content in a single user experience and manage customer information.
Team Management
The main basic principle of any Microsoft Dynamics CRM solution should be to help teams collaborate and work together more effectively. CRM 2011 expands on previous investments in team management by enabling team record assignment, provides the ability to create team-based security profiles, and simplifies team roll-up and reporting for enhanced business intelligence.
Declarative Design
Microsoft Dynamics CRM 2011 now offers new declarative application creation capabilities with form headers and footers for highlighting key information, drag-and-drop form customization, a new Field Explorer with simplified custom field creation and a new Navigation Editor for tailoring the user interface for custom business requirements. CRM 2011 building on the strong configuration and customization capabilities of previous Microsoft Dynamics CRM releases. Each enhancement further simplifies and enhanced development time of custom applications without the need to write complex code.
Solution Management
CRM 2011 is offering a framework for application packages called as Solutions to run on Microsoft Dynamics CRM. Solutions allow components to be layered on to the base system but also on top of other solutions. Solutions in CRM 2011 provide organization to run multiple applications on a single Microsoft Dynamics CRM deployment. Solutions also provide protection and versioning capabilities to ensure that un-planned changes are not made to an application.
Cloud and On-Premises Solution Development
CRM 2011 delivers enhanced capabilities around profiling, tracing and isolation levels to ensure that custom solution applications and plug-ins run securely and efficiently. CRM solution developers are able to integrate plug-ins within Microsoft Dynamics CRM Online environments and leverage the platform components with this new platform capability.
WCF and .NET4 runtime
Microsoft Dynamics CRM 2011 allows developers to use latest generation of Microsoft .NET platform components. CRM 2011 offering solution developers with enhanced performance, scalability and development patterns to leverage when extending the Microsoft Dynamics CRM application.
Web Resources
CRM 2011 offers solution developers with the ability to define visualizations and custom user interface controls for Microsoft Dynamics CRM. Developers can now insert custom user interface controls based on Microsoft Silverlight, HTML, JScript, XML, and image files directly into the Microsoft Dynamics CRM interface.
.NET Data Types
Microsoft Dynamics CRM 2011 facilitates the solution developers to use standard .NET data types to work with Microsoft Dynamics CRM information.
Open Data Protocol
Microsoft Dynamics CRM 2011 allows business organizations to leverage open data protocol interfaces such as ATOM, JSON to interact with the Microsoft Dynamics CRM platform.

Microsoft Dynamics CRM 2011 Solutions

Generally, managing customer relationships in the business is a serious issue. Microsoft Dynamics CRM provides a special feature as Scalable CRM out-of-the-box solution to overcome the business issues and to increase customer Relationships. Scalable CRM out-of-the-box solution in the business meets the intense and growing demands of your business.

Marketing Solutions

Microsoft Dynamics CRM 5.0 can maximize your return on investment (ROI) by manage your customer and prospect databases to optimal effect. You can manage segment marketing campaigns in a highly effective manner and full segmentation of customer is possible with the help of Microsoft Dynamics CRM 5.0. Following are some of the marketing features of Microsoft Dynamics CRM 5.0.

Data management and database cleansing
Full and highly granular analytics
Campaign management and operational execution tools
Customer and prospect segmentation
Information sharing across marketing and company teams.

Sales Solutions

Business tools combined with Microsoft Dynamics 5.0 are act as heart of the sales process in your business. Sales people and managers can get the all the information about the customer including customer interactions with other parts of the business. Managers and sales person can access the customer’s information in real-time and now all customers facing staff can access all the company information on their customers and prospects. Thus, sales-cycle lead times are reduced and Opportunities for cross-selling are maximized because you involve all of your business more closely with the customer and share that information with those who need it.Sales features include:

Granular sales forecasting and analytical tools;
Field access to information - not just back at the office; and
Full and fast access to all product, price and quotation data.
Effective management of leads and qualified opportunities;
Full account management with complete contact history;
Optimize territory management;

Customer Service Tools

Customer satisfaction is very important for the business development because selling to existing customers is cheaper, more profitable and delivers a greater return on investment. Thus, you need to manage the relationship with the customer by keep them happy, keep them informed, keep them up-to-date with solution. Microsoft Dynamic CRM 5.0 delivers customer service tools to help:

Order, product and contract management;
Service and order scheduling;
Knowledge and information management;
Managing work processes and workflow; and
Full reporting and analytical tools.

New Features for End Users

Microsoft Dynamics CRM 5.0 can integrate well with Business Intelligence solutions and delivers enterprise-class relationship management from cradle to grave. CRM 5.0 is a highly scalable solution which will grow with your business as it develops. You must develop competitive advantage out of what you do every day and managing customers effectively to get the success in the business. . CRM 5.0 provides many features for users, developers and administrators as follows:

Enhanced Navigation

CRM 5.0 uses the Fluent UI (aka the Ribbon) as Office 2007. This ribbon is replaced the tool bar of CRM 4.0 and tool bars at the top of each page, and is context sensitive. Furthermore, ribbon fully customizable and you can add your own buttons much like you can with ISV.Config file today. CRM 5.0 ribbon contains the sections and each section contains its own subsections as follows:

Single Page Forms

The form model in Microsoft Dynamics CRM 4.0 made use of tabs to divide a form into multiple pages. In Microsoft Dynamics CRM 5.0 tabs are displayed in the same way as section, with each form just having a single, scrolling page. As you can see from the navigation page of an Account entity, tabs are now displayed as a series of quick access navigation shortcuts under the Information link in below figure:

Data Filtering

Generally, CRM users want to filter the information in the grids just like Excel. Presently, CRM users can navigate to the Data View and then click on "Filter" command so that they can perform their own in-line filtering. Again, although not explicitly stated, it looks as though you can quickly save your filters as a View, as well as setting your own Default View.

In-line Visualizations

Microsoft Dynamics CRM 5.0 allows CRM users to visualize numeric data using in-line charts. This is not SQL Server Reporting Services, but looks very much like the .NET charting solution. The charts themselves are drill-through enabled and CRM users can select a number of different chart formats such as Bar, Column, Funnel, Line, Pie & Scatter.

Team Ownership

Microsoft Dynamics CRM 4.0 Entities were either User Owned or Organization Owned. But, CRM 5.0 added the new feature as Team Owned entities and integrated into the role-based security model.

Native SharePoint Integration

CRM 2011 can integrate with Windows SharePoint Services for document management. Document management in the CRM 5.0 includes document metadata, item security, site and document library provisioning, and check-in/check-out capabilities.

Unstructured Relationships

The functionalities in Microsoft Dynamics CRM 5.0 like set regarding and relationship roles allow the CRM Users to define ad-hoc relationships between any two entities. This functionality is newly introduced in CRM 5.0.

New Features for Administrators

Flexible Form Layout

CRM 5.0 provides a much more flexibility in how forms are laid out. For example, CRM user can position sections side-by-side, as well as field labels on top, left or right of each field. Best of all, we can now configure "In-Line Sub-Grids" for child records, so a combination of I Frames & JScript is no longer required to make this work.

Filtered Lookups

CRM 5.0 introduces one of the most requested features into the product. At the same time CRM user can customizing the form and choose a pre-defined view or better still you can filter by a related lookup on the same form.

Form Headers & Footers

Headers and Footers of the CRM form are introduced in the CRM 5.0. In CRM 4.0, a form contains all the tabs, sections and fields appear on a single, scrolling form, it is quite possible the form will get become quite long and you will end up scrolling up and down more often to find the information you require. Thus, to always visible the required items in the form, CRM users need to create the tabs and sections in the Header and footer sections so that they will always be displayed regardless of the scrolling.

Solution Management

In Microsoft Dynamics CRM 4.0, CRM user need to implement a manual process when customizing a solution, to make sure that you didn't overwrite previous customizations, or disrupt any 3rd party ISV solutions. Thus, Microsoft Dynamics CRM 5.0 now added the concept of solutions. Solution in the CRM 5.0 is defined as a set of entity customizations, workflows, e-mail templates, security roles, plug-ins etc. These can be managed as a single unit. Each solution is version controlled so apparently CRM user can have multiple versions of the same solution installed, and roll-back to a previous version if necessary. For more information about CRM solutions Click on Solution Management in CRM 5.0

Multiple Option Sets

In Microsoft Dynamics CRM 5.0, Multiple Option sets are introduced and they are also called as Global Pick lists. CRM user can define Global Pick lists at the solution level, and re-use them across multiple entities.

Drag & Drop Form Editor

Form design is one of the most time consuming customization tasks in CRM 4.0. Every time CRM user wants to add, remove or re-position tabs, sections and attributes, users have to go through a multi-click process. But, in CRM 5.0 user can now drag and drop all elements of a form, speeding up the process considerably

Audit

Although not explicitly mentioned during the sessions, I spotted an "auditing" setting on the attribute designer form, allowing you to turn auditing on or off.

New Features for Developers

Custom Code Sandbox

Microsoft Dynamics CRM 5.0 contains a new server role for running custom plug-in code and custom workflow activities without requiring full trust. This means that it will be possible to run custom code in the CRM Online environment and achieve true parity between On-Premise, Partner-Hosted and Microsoft-Hosted deployments.

Plug-In Transaction Support

In CRM 4.0, user could register a plug-in to run either before (pre-event) or after (post-event) the CRM platform operation. However, CRM user was not able to run as part of the transaction itself, so user had to write his own compensation logic in the event the CRM platform operation failed. CRM5 addresses this limitation and user can now choose to register you plug-in as part of the platform operation. The CRM5 plug-in registration tool has been modified to support this.

Automatic Plug-In Profiling

CRM5 will keep track of how a plug-in is executing, what resources it consumes, if it is causing unexpected exceptions and whether or not it is violating security constraints. If a particular plug-in fails a number of times it is automatically disabled from executing, helping to maintain system integrity.

CRM for People

Get started quickly in a familiar Microsoft Office Outlook environment designed to support fast user adoption and high utilization of your CRM solution without a typical Alt-Tab between Office Outlook and CRM.
Empower users to work with familiar tools, such as Microsoft Office Word and Microsoft Office Excel spreadsheet software, to create their own dashboards and personal workflows with wizard-based tools without reliance on outside support.
Provide role-tailored access to information and data both online and offline, giving people access to only the information they want and need—delivered in the way they want it.

CRM for Business

Microsoft Dynamics CRM provides choice and flexibility in how you implement and customize your CRM application so you can achieve the best fit for your business.

Automate business processes to unify line-of-business systems with flexible, easy-to-use tools built on the Microsoft Windows Workflow Foundation platform.(WWF).
Design your solution utilizing easy to use point and click customization to quickly modify and extend CRM to work the way your business works to uniquely fit the needs of each business group.
Align IT and business goals Through a CRM system that meets both IT requirements and the business requirements enabling fast deployments, low-effort iterative changes and empowered business users.

CRM for Environment

Built on reliable, industry-standard technology, Microsoft Dynamics CRM is an adaptable and affordable CRM system that fits within your existing technology environment.

Realize fast return with industry-standard technology built on a performance-enhanced architecture that gives you fewer elements to deploy and maintain.
Protect IT investments using flexible technology that does not lock you into a specific deployment method, and is easy to upgrade, move, and extend into new business groups, geographies, and lines of business.
Connect to other technologies with built-in integration between internal and external systems, helping to reduce operational costs and provide fast access to functionality.

Demo Videos on CRM 2011

Microsoft Dynamics CRM Demonstration videos and live events as well as Microsoft CRM trials of on-premise MS CRM and CRM Online 2011 as well as many enhancement option and vertical Dynamics CRM versions is one of the most popular areas of the community and a great way to evaluate CRM 2011 and past version options. Partners and developers from around the globe add links here in the MS Dynamics Exchange community to their CRM enhancement solution videos for Marketing, Sales, and Service as well as vertical industry solution CRM Microsoft Dynamics. For Dynamics CRM 2011 video demonstrations and trial copies of new enhancements and options view this community resource page often. CRM demos and trials will prove out the Dynamics CRM Microsoft solution.

Click here to See Videos on Microsoft Dynamics CRM...

New features of Microsoft Dynamics CRM 2011

Not only the above features but also Microsoft Dynamics CRM 5.0 also provided more features than CRM 4.0. The main features provided by the Microsoft Dynamics CRM 5.0 are as follows:

The new marketplace for add-ins and solutions.
Guided process dialogs
Multiple forms per entity
Dashboards designer
Role-tailored design
User personalization
Cloud development
LINQ programming API in the SDK
WCF services
Some pre-built real-time dashboards.
Inline data visualizations
Performance and goal management
Out-of-the-box integration with SharePoint.
Field level security.
A tailored form experience.
Real-time dashboards
Next-generation native Microsoft Outlook client
Microsoft Office contextual CRM Ribbon
Windows Azure integration
Contextual Microsoft SharePoint document repositories
Teamwork and collaboration,
Microsoft Office Ribbon interface replaces menus
Data endpoint
The Microsoft Dynamics Marketplace
Native integration with WSS 3.0
Ability to create a query behind a lookup
Placing of a grid with child records on the parent record
Auto filter sorting capability like in Microsoft Office Excel
Customization can be packaged as solutions
CRM Online supports plugins in sandboxed mode
The ability to highlight and flag CRM records just like you can in Microsoft Outlook.
The new ribbon.
A reading pane to give you instant access to a record, just like in Microsoft Outlook.
The ability to create guidance and step-by-step instructions for your users thru a business process.

Fast facts about Microsoft Dynamics CRM 5.0

Server Editions	Every server that runs Microsoft Dynamics CRM 5.0 requires a Server license. Three Server Editions are available for Microsoft Dynamics CRM 5.0: Realize fast return with industry-standard technology built on a performance-enhanced architecture that gives you fewer elements to deploy and maintain. Protect IT investments using flexible technology that does not lock you into a specific deployment method, and is easy to upgrade, move, and extend into new business groups, geographies, and lines of business. Connect to other technologies with built-in integration between internal and external systems, helping to reduce operational costs and provide fast access to functionality.
Licensing	Learn about licensing options.
Languages	Microsoft Dynamics CRM 5.0 offers a multilingual user interface that allows companies to work in different user interface (UI) languages on the same installation. Languages include Arabic, Czech, Chinese (Hong Kong), Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish, Swedish, and Turkish.
System requirements	Review hardware and software requirements to implement Microsoft Dynamics CRM.
Support	Support professionals and self-support options offer around-the-clock access to information. Evaluate support programs.
Integration	Microsoft Dynamics CRM integrates with key Microsoft products and technologies, including the 2007 Microsoft Office system and Microsoft Office SharePoint Server 2007, Windows Vista, and others.
Customization	Microsoft Certified Partners can help customize and integrate third-party applications, tools, and services. Find the solution you need for your specific business needs.
Training	E-Learning from Microsoft Dynamics gives you access to training 24 hours a day, seven days a week. Review training options.